Labour Market Regulatory Authority

If the responsible person wishes to change their registered email, this can be done via the Expatriate Management System (EMS).

Last Update: Monday 6 November 2023

You will need to obtain the Advanced eKey.

Last Update: Tuesday 31 October 2023

If you forget your password, the responsible or authorized person can get his/her pin (Advanced eKey) reset through the Reset Forgotten Password function.

Last Update: Tuesday 31 October 2023

For such issues, please use the eSupport function on the Expat Management System (EMS).

Last Update: Sunday 19 May 2024

1. Online via the Labour Market Regulaotry Authoirty (LMRA) website, by accessing the Expat Management System (EMS):
   • Login to your account using your Advanced eKey and select the establishment that you wish to pay for.
   • On the main menu, click on Transactions List from the Billing category.
   • On the (Transaction Type) drop list choose the type of the transactions you would like to pay, choose Monthly, if you would like to pay for the monthly fees and click the Get List button.
   • A list of outstanding payments will be shown. From the list, choose and tick the transactions that you wish to pay for, then click on the Pay Selected button.
   • Confirm the amount by clicking Confirm Payment button.
   • Enter your credit or debit card details and click the Submit button.
   • A confirmation of your payment should appear, you can print this page for future records.
2. By writing a cheque in favor of LMRA and mail it to P.O.Box 18673 - Collection Department - and make sure to write the CR number and telephone number in the back of the cheque and accompanied by the invoice tear off portion. In case of cheque payments, make sure that each CR is paid by a separate cheque. Cheques received for deposits are subject to final payment by the drawee bank.
3. By going to one of the banks branches accredited by LMRA, which accept payment in either cash or by cheque, (Al Ahli United Bank, Al Hilal Islamic Banking Services and Al Salam Bank).

Last Update: Thursday 29 August 2024

The calculation begins within twenty-one days after paying the admin service fees.

Last Update: Thursday 18 January 2024

For more information, kindly visit the following link: Work Permit Cancellation and Expatriate Employee Deportation.

Last Update: Thursday 29 August 2024

Clients Services Directorate

The eSupport function on the Expat Management System (EMS) can be used by employers to check and follow up on the following:

• General offences and the process to clear them.
• Bahranization calculator breakdown and percentage.
• Renewal/ transfer and termination applications rejected by the Nationality, Passport and Residence Affairs (NPRA).
• Submitted application, sent back and rejection reasons (all types of applications).
• Technical issues.
• Data or visa discrepancies between Expat Management System (EMS) and the expatriate employee details.
• Submit Employee Absence from Work Notification.
• Submit Local Employment Applications.
• Submit Dependant Work Permit.
• Submit Work Permit for Golden Residency holders.

Workload

• Submit inquiries.
• Follow up requests applied to Corporate Labour.
• Submit Corporate Labour requests with the supporting documents.

Applications Processing Department

• Following up and removing offences registered on the establishment and the expatriate employee.
• Following up and processing reapplied cases.
• Following up and processing issues related to visit visa status (in/out) the Kingdom of Bahrain (does not require waiting or announcing it for a period of 21 days for the employment in the Kingdom of Bahrain).
• Following up on delayed applications in the Nationality, Passport and Residence Affairs (NPRA) or in LMRA’s Expat Management System (EMS) .
• Following up and expediting applications in several cases (Submitted and sent back applications, issues related to ID card (CPR failed - CPR on hold).
• Cancelling applications before completing 21 days as per applicant’s request.
• Different inquiries about the Applications Processing Department procedures.
• Inquiries about rejection reasons from the Nationality, Passport and Residence Affairs (NPRA) or from the Labour Market Regulatory Authority (LMRA).

Licensing Department

eSupport function on the Expat Management System (EMS) can be used by employers (Employment Offices and Recruitment Manpower Agencies) and domestics employers for the following:

• Submission and following up on complaints against employment offices.
• Following up the issuance for employment offices and recruitment manpower agencies.
• Submission and following up renewal for employment offices and recruitment manpower agencies.
• Offences against (Employment offices and recruitment manpower agencies) and the process to clear them.
• Technical issues.

Expatriate Services Directorate

• Registered workers inquiries and issues.
• Follow up on requests for workers who were unable to issue an appointment for a medical examination (Medical appointments failure issues).
• Resident permits failure issues.
• Registered workers offences.
• Inquiries and issues related to workers biometric data.
• Inquiries and issues related to matching fingerprints between more than one personal number, hit case (2 personal numbers share the same fingerprints in EMS).
• Soft alert (Exempted the offence temporarily from Commercial Registration (CR) for enrollment issues).
• Expatriates’ inquiries.

Wages Protection System

The eSupport function on the Expat Management System (EMS) is used to answer the clients inquires and issues related to the wage protection:

• Regular transfers/ salary transfer.
• Inaccurate assessment of data based on final settlement.
• Annual leaves.
• Duplicate ID cards (CPRs).

Labour Inspection Directorate

• E-Settlement Service.
• Receiving employers' requests related to the removal of administrative offences.

Preventive Monitoring Directorate

• Following up and responding to all tickets by the employers interview team on daily basis.
• Receiving employers' requests related to the removal of administrative violations.
• Responding to inquiries and questions related to the Preventive Inspection Directorate.

Last Update: Monday 26 August 2024

1. Log into the Expat Management System (EMS) using your advanced eKey.
2. Once you log in, click on the (eSupport Folder) under the main menu.
3. Click on the (Submit New Ticket) option under the eSupport folder.
4. Choose the concerned department from the list.
5. Click on (Next).
6. Enter the relevant information, depending on your request, and sufficient application details in the designated fields.
7. Click on the (Upload Documents) button and upload the required documents.
8. You may upload more than one document, once uploaded click on the (Save and Close) button.
9. Click on (Submit Ticket).

Last Update: Monday 20 May 2024

1. Log into the Expat Management System (EMS) using your advanced eKey.
2. Once you log in, click on the (eSupport Folder) under the main menu.
3. Click on (View Tickets) option under the eSupport folder.
4. All the tickets you applied will appear, along with their updated status.
5. If the ticket status is (Await Client Response), click on the ticket ID and read what is required under the (Ticket Replies Section).
6. Once you have done the required, kindly post a reply and if you need to upload any further documents, click on the (Upload Documents) button and upload the required documents. You may upload more than one document, once uploaded click on the (Save and Close) button.
7. Click on (Submit Ticket).

Last Update: Wednesday 2 October 2024