Charter of Client Services

The Labour Market Regulatory Authority (LMRA) is keen on providing high quality services to its valued clients.

Duties Towards our Clients

Receiving and treating you in a proper, respectful manner and providing you with exceptional services. All clients are treated equally.
Taking care of clients and giving priority to the elderly and people of determination (special needs) through:
- Providing private parking close to the main entrance.
- Providing wheelchairs to be used by special needs clients and the elderly.
- Providing entrances and exits suitable for people of determination (special needs) and the elderly.
- Availability of a private service desk and convenient waiting rooms to accommodate their needs.
- Providing fully equipped lavatories dedicated to people of determination (special needs).
- Issuing a unified form in Braille to used by visually impaired clients.
Providing clients with a professional, skilled and knowledgeable team.
Answering all inquiries in a prompt, precise, professional manner.
Providing you with superior electronic services and maintaining full confidentiality of information.
Easing transactions and completing them promptly as soon as possible.
The entity is open to feedback from clients to further enhance the quality of services provided.

What is Expected from our Clients

Respecting the traditions and values of Bahraini Society.
Mutual respect and good conduct while you are being served by our team.
Submitting all required documents to get transactions processed in a proper, precise manner.
Submitting proper documents with true, correct information. Failure to do so could expose you to legal liability.
Notifying us with any changes or updates in personal data.
Sending your feedback and views on the services provided.

Client Complaints

The Client Services Directorate is committed to providing efficient and high-quality services, taking into account its ongoing development efforts to improve and upgrade the level of its services. We are also pleased to communicate with you and hear your suggestions and queries through the following channels:

The Call Centre operates from 7:30 am to 5:00 pm on +973 17506055
The National System for Suggestions and Complaints (Tawasul) or through the Tawasul application for smart devices.
eSupport function on the Expat Management System (EMS).

The directorate is committed to referring all complaints and suggestions to the concerned directorates and departments, and communicating with clients to inform them of the measures taken.

Last Update: 16-05-2024.