Labour Market Regulatory Authority

Complaint Against Employment Office

The Complaints Follow-up department in the Client Services Directorate receives complaints from citizens and residents against authorized employment offices licensed by (LMRA) regarding the office's non-compliance with the level of service and the clauses of the agreement that have been agreed upon between the two parties.

Service Conditions

• Availability of documents proving the contract with the employment office.
• That the contract is in place (in the probationary period / 90 days) in the event of a dispute regarding the domestic employee.
• It must be submitted by the employer personally, or his representative with an authorization to submit it.

Required Documents

Process Description

Email

1. Submit the application by sending the required documents to the email: Complaints Section (complaints.section@lmra.gov.bh).

Notes on the application process:

• The complaint is received by the Complaints and Follow-up Section of the Licensing Department of the Labour Market Regulatory Authority, it is reviewed and is communicated to the employment office to settle the submitted complaint.

Physical Location

1. Personal attendance at the front offices of the Licensing Department at the Labour Market Regulatory Authority
2. Fill out all the data in the application form and attach the required documents.

Notes on the application process:

• The complaint is received by the Complaints and Follow-up Section of the Licensing Department of the Labour Market Regulatory Authority, it is reviewed and is communicated to the employment office to settle the submitted complaint.

eService

1. Submit the application by sending the required documents via The National Suggestions and Complaints System (Tawasul).
2. Submit the application via the eSupport function on the Expat Management System (EMS) by attaching the form and the required documents all in 1 file in PDF format (Does not exceed 3000 KB).

Notes on the application process:

• The complaint is received by the Complaints and Follow-up Section of the Licensing Department of the Labour Market Regulatory Authority, it is reviewed and is communicated to the employment office to settle the submitted complaint.

Legal Regulations

• Resolution No. (1) of 2014 Regulating Licenses for Employment Offices.

Process Time

• 5 working days for LMRA verification.
• 3 working days for employment office's statement.

Service Access

We are Happy to Serve you in the Following Branch:

Application Forms/ Useful Documents

Complaints Form (1.67 MB, Arabic Only)

Employment Office Statement (1.67 MB, Arabic Only)

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